Refund Policy

Last updated: 21 October 2026

Every SolarDesk account starts with a 14-day free trial, so you can try everything before you pay. This policy explains when we refund a payment.

1. First payment

If you are not happy with SolarDesk, ask for a refund within 7 days of your first payment and we will refund it in full.

2. Renewals

• Monthly plans: renewals are not refunded, but you can stop renewing at any time. Your plan stays active until the end of the month you paid for.
• Yearly plans: within 14 days of a yearly renewal you can ask for a refund of the full amount. After that, yearly plans are not refunded.

3. Mistakes and duplicate payments

If you paid twice, paid the wrong amount, or paid for a payment we could not confirm, we refund the extra amount or the whole payment, whatever the date.

4. Service problems

If SolarDesk is unavailable for a long period because of a problem on our side, contact us: we will add free days to your plan or refund part of the payment.

5. How refunds are paid

Refunds go back to the bank account or wallet you paid from, usually within 7 working days of approval. Bank or wallet charges for the original payment may not be refundable.

6. How to ask

Send your company name and the invoice number to officialsolardesk@gmail.com, or through the contact form. See also our Terms of Service.